About 5:30 p.m. on Thursday evening, Mar. 7, we lost internet at our house outside of Jefferson City. Internet outages are to be expected pretty much anywhere, and I did not think a whole lot about it, expecting it to be back in 30 minutes to an hour.
About 10 minutes after the outage I received a text message from CenturyLink on my phone verifying the outage, that its team was working on it, and I would receive further updates. Okay, no big deal. Then things went silent until around 7:30 p.m., when I got another update saying the estimate for service restoration was Friday at 6:00 p.m. This would amount to an outage of over 24 hours. This was getting serious. (It was also interesting since it hit about one hour before the President’s State of the Union address. Conspiracy theories, anyone?)
I tried various methods to contact CenturyLink using my cell phone. I made calls and got repetitious messages asking for my account information over and over again, and giving me the same canned line about updates. I went into several message chat sessions as well, and got nowhere. No one wanted to talk to me, and the messaging was just pathetic.
